Pre Arrival Information

Welcome to Brook Resource Academy pre-arrival guide. It is important that you take time to read this in full before you join us

We are excited to welcome you onto Brook Resource Academy! Before we reach that exciting start date, there are a few things that you need to do.

Once you have obtained your student visitor visa you need to book your flight, you (or your recruitment agent on your behalf)

Before your flights booking to the UK.

Secure your accommodation. You must ensure you live within a 2-hour commute or 60-mile radius from campus.

Your Arrival to ensure you enjoy a relaxed and comfortable arrival experience we need to know when and how you are arriving in the UK.

On arrival at a UK airport, you will be directed to Immigration Control. There are generally two queues: One for EEA/EU/Swiss Nationals and another for all Nationalities. You will be required to show your passport and temporary vignette (sticker in your passport).

The Immigration Officer may also ask to see all the other documents you submitted as part of your visa application.

Before leaving Immigration Control, check that the Immigration Officer has added an Entry Clearance date stamp to your passport (usually on your temporary vignette). For information there is a possibility you could be interviewed upon arrival to the UK. You can be prepared but there is no need to be nervous.

We also offer airport pick up services, for more information please contact the admin before you travel.

Take in your hand luggage:

Print a copy of your offer letter from Brook Resource Academy

Passport (valid for 6 months or more) with visa/UK entry clearance

Documents to prove financial support for tuition fees and maintenance.

Originals of important documents (e.g., exam certification, transcript of results and certified translations, travellers’ cheques & passport).

List of contents of luggage (in case of insurance claim)

Health certificate/check-up

certificates (e.g., TB, Rubella, Covid)

Any prescribed drugs/medicine, plus doctor’s letter

Contact lens/glasses prescription

Details of your destination – address/telephone number

Proof of purchase for IT equipment (for UK customs)

Refund Policy

1. The Institution assumes that all prospective students will have thought long about taking up a course and therefore applying for admission.

2. However, the Institution understands that there are many reasons for wishing to withdraw from a course, both before and after courses have commenced. Consequently, the Institution's policy on refund of fees upon withdrawal is as follows: In the event of cancellation, for whatever reason, the following will apply:

i) Cancellations must be made in writing through the institute refund application form, and will only be considered to have been made on the date on which they are received by the Admissions.

ii) For cancellations that are received before two weeks of the course commencement date, a non-refundable registration fee of £300 will be deducted and any balance held will be refunded.

3. Where cancellations are received after two weeks of the course commencement date, for whatever reason, no refund will be given. If the cancellation is received within two weeks of the course commencement date, the refund will be at the discretion of the Institution.

4. Overseas students should note that where a statement has been sent to the UKVI to support a short-term visa application, the Institution must notify the UKVI of any cancellation.

5. For students who are not successful in obtaining a visa a refund will be granted after a deduction of the non-refundable registration fee of £300, on the receipt of a completed Refund Request Form and a copy of the official visa refusal letter issued by the relevant British High Commission/Consulate.

6. No refund is permitted or shall be made if a student enters the UK on a student visa obtained based on the Institution's letters of acceptance.

7. A full refund of tuition fees will be made if the Institution is unable to offer an advertised course.

8. Where it is proved that a prospective student has submitted a forged document or documents (e.g. certificates, transcripts, etc.) to obtain an Institution Offer Letter, such a prospective student will not have his or her fees refunded by the Institution.

9. International students who fail to obtain a visa must apply for a refund within three months of their visa refusal.

10. Although the Institution will always endeavour to respond to refund requests with a sense of urgency, under normal circumstances it takes up to six weeks to process a refund. The process will start from the day the Refund Application Form along with other required documents are submitted to the Institution.

11. To claim a refund of tuition fees the student or sponsor must meet the following conditions:

i) Advise the Head of Administration in writing of withdrawal from the course before the start date of the course.

ii) Complete and return the Refund Application form along with the Student Card and other Institution property, including all original documentation issued by the Institution.

iii) International students or their sponsors must return all original documents issued by the Institution (acceptance/enrolment letter, receipts, etc) which were issued by the Institution and proof of rejection of student visa (a letter issued by the British Embassy / High Commission or British Immigration Authorities, confirming the refusal of visa/entry) and photocopies of the relevant pages of the passport.

No refund will be given to a student under the following circumstances:

i) Cancellation due to a change in personal circumstances, including a family bereavement.

ii) If the student is asked to leave the country by the United Kingdom Authorities, or if they leave the UK during the program period and are subsequently refused re-entry.

iii) If a student does not have a minimum of 80% attendance by the student throughout the course enrolled or of any illegal activities by the student.

iv) If the disruption in studies is due to students’ convictions, court proceedings, or litigation involving them.

Review of the Policy:

The Institution may at its discretion, review and alter its Policy and Procedures for handling Deposits, Fee payments, and Refunds at any time without giving prior notice to or consulting with anyone concerned or affected by this policy.

Note: Registration fees are non-refundable in any circumstances.

For more information about our Policy and Procedures for handling Deposits, Fee payments, and Refunds, please contact us at administrator@bracademy.co.uk